We are pleased to welcome you to our website www.collinesdeprovence.fr. We strive to ensure, to the best of our ability, the accuracy and updating of the information disseminated on this site, and we reserve the right to correct the content at any time and without notice. However, we cannot guarantee the accuracy, precision, or completeness of the information made available on this site. Consequently, we disclaim all liability for any damages resulting from a fraudulent intrusion by a third party that has led to a modification of the information made available on the site. More generally, we disclaim all liability for any direct or indirect damages, whatever the cause, origin, nature, or consequences, caused by anyone accessing the site, being unable to access it, using the site, and/or giving credit to any information coming directly or indirectly from it.

Terms and Conditions of Sale

The present terms and conditions of sale exclusively govern the sales of products offered on the site. They are systematically accessible on the present site by the buyer at the time of order registration. Consequently, placing an order implies full and unconditional acceptance by the buyer of these terms and conditions of sale. Any contrary condition set by the buyer will, in the absence of express acceptance, be unenforceable against the seller, regardless of when it may have been brought to their attention. The fact that the seller does not invoke any of these terms and conditions of sale at a given time cannot be interpreted as a waiver of the right to invoke any of these conditions at a later date.

All product offers presented on the site are limited to mainland France, Corsica, Monaco, and Belgium. Collines de Provence guarantees the availability of a product for 24 hours. Promotional offers are only valid within the period of validity of the concerned offer. The prices listed on this site are indicated in Euros, including all taxes, excluding participation in shipping or handling costs (see Delivery), it being understood that the products ordered are billed at the prices in effect at the time of order registration. Our prices are updated once a year on January 1st.

When placing an order for delivery abroad, please specify your destination country during your visit to our site or provide your delivery address so that product prices and delivery fees can be updated. Please note that customs fees may apply to foreign deliveries and are beyond our control.

Products remain the property of Collines de Provence until full payment is received by Collines de Provence. For check payments, products are not reserved until the check is received. It is only upon receipt of the check that we can confirm the availability of the selected products.

Additional fees (shipping and special packaging costs) will be specified to the consumer before validating their order and are available in the "Delivery" section below.

When you confirm your order by clicking on the "confirm" button, you declare that you accept it as well as all these terms and conditions of sale fully and without reservation. Your order is then processed so that you can receive your package. You can print your order form.

Upon registration of your order, a detailed acknowledgment of receipt will be sent to your email address. This acknowledgment of receipt will specify the exact amount charged and the delivery terms of your order. The issuance of your acknowledgment of receipt constitutes acceptance of your order and validates the transaction. You agree that our order recording systems serve as proof of the nature of the agreement and its date.

However, we reserve the right to cancel any order from a client with whom there is a dispute related to the payment of a previous order.

Payment for your purchases on the site is made exclusively in Euros and can be done by check (from a French bank), by credit card, by American Express, or by Paypal.

Check Payment: Issued from a French bank, your check must be sent with the order form to:

Collines de Provence

Service Consumer

Parc de Pitaugier

04300 Mane

Your order will be processed upon receipt of your check, which may sometimes extend the delivery time.

Credit Card Payment: Payment is made online when placing the order and is fully secured. The entire transaction is encrypted towards a banking validation server in SSL (Secure Socket Layer) mode. You make your purchases in complete security.

Paypal Payment: Payment is made online when placing the order. It is secured by Paypal, allowing you to make your purchases safely.

Our product offers on the Site are valid only within the limits of available stocks. Out-of-stock products will be identified on the Site and cannot be ordered.

Our sales and prices are understood from Mane 04300 in France. Products are delivered to all countries except the Netherlands, according to the address of your choice as indicated during the order process. It is your responsibility to provide us with all the necessary details for the proper delivery of your order.

You will be delivered within an average of 5 to 10 days from the receipt of your order form by Collines de Provence in Metropolitan France and Belgium. For all other countries, delivery times may be extended for various reasons (customs procedures, distant countries, etc.).

Your package is sent to you by mail; we negotiate on your behalf the shipping costs with La Poste. Shipping costs are free for any order of 49 Euros or more in France and Belgium unless otherwise advertised on the site. Delivery costs are your responsibility for any order under 49 Euros and correspond to the amounts defined below.

The available delivery methods and corresponding delivery times are:

Colissimo Points of Withdrawal: Delivery to the post office, in Pickup relay & Pickup Station lockers: €3.90 incl. tax

Colissimo Home without signature: Home delivery: €5.90 incl. tax

Colissimo with signature for foreign deliveries: for delivery rates, please refer to the international rate grid of Colissimo: https://www.colissimo.entreprise.laposte.fr/media/1006/download attachment

To find out your delivery zone, visit this link: https://www.colissimo.entreprise.laposte.fr/offres-et-tarifs/offre-international

Your package is sent to you by mail.

If we fail to fulfill our delivery obligation by the indicated date or within the agreed time frame, you may cancel your order by registered letter with acknowledgment of receipt or in writing (email to [email protected]).

In case of contract cancellation, we will proceed with a full refund of your purchase, including shipping costs, using the payment method used during your purchase, unless otherwise agreed. The refund will occur within 14 days from the contract cancellation date.

If your product does not meet your expectations, do not worry. Simply return it to us in its original packaging, in perfect condition, within 14 days of delivery to:

Collines de Provence

Customer Service

Parc de Pitaugier

04300 Mane

We commit to exchanging the item or, if you prefer, refunding you within 15 days of receiving the returned product under the following conditions:

Unopened Package: If the package is returned unopened, we will refund the entire cost of the package and any applicable shipping costs.

Our Responsibility: If the product is returned due to our fault, we will refund the cost of the product, along with any shipping and return costs.

Your Decision: If the product is returned at your discretion, we will refund the cost of the product and the shipping costs you paid for the delivery.

Effects of Withdrawal

If you withdraw from this contract, we will refund all payments received from you, including delivery costs (except for additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us) and excluding return shipping costs, without undue delay and, in any event, no later than fourteen days from the day we are informed of your decision to withdraw from this contract. We will proceed with the refund using the same payment method you used for the initial transaction, unless you have expressly agreed otherwise; in any case, this refund will not incur any costs for you. We may withhold the refund until we have received the returned goods or until you have provided proof of shipment, whichever comes first.

Exception to the Right of Withdrawal

The right of withdrawal is excluded for cosmetic goods that have been unsealed by the consumer after delivery and cannot be returned for hygiene or health protection reasons, such as hand creams, shower gels, etc.

You benefit from the legal guarantees detailed below.

Legal Guarantees

We are liable for product defects in accordance with Articles L. 217-4 and subsequent articles of the Consumer Code, as well as hidden defects in the item sold under the conditions stipulated in Articles 1641 and subsequent articles of the Civil Code.

LEGAL CONFORMITY GUARANTEE

You have a period of two (2) years from the delivery of the goods to act under the legal conformity guarantee.

In the event of a conformity defect, you can choose between repairing or replacing the item, in accordance with Article L. 217-9 of the Consumer Code. However, we may choose not to proceed according to your choice if that choice involves a manifestly disproportionate cost compared to the other method, considering the value of the goods or the significance of the defect.

If repairing or replacing the item is impossible, you can choose between a partial refund of the price or cancellation of the contract, in accordance with Article L. 217-10 of the Consumer Code.

During the 24 months following the delivery of the goods covered by your order, you are exempt from proving the existence of the conformity defect.

WARRANTY AGAINST HIDDEN DEFECTS

You can also exercise the warranty against hidden defects of the item sold as provided by Article 1641 of the Civil Code.

In this case, you can choose between canceling the sale or reducing the sale price, in accordance with Article 1644 of the Civil Code.

The duration of the legal conformity guarantee may in some cases be incompatible with the nature of the products ordered, especially when dealing with perishable or quickly usable items (such as soap, hand creams, shower gels, etc.).

For any warranty requests, please contact our Customer Service by mail at the address "Collines de Provence - Customer Service - Parc de Pitaugier - 04300 Mane," or by email at [email protected].

If the delivered products show obvious defects, manufacturing faults, or transit damage, please report these defects immediately or notify the carrier. Failure to report such defects does not deprive you of the benefit of legal guarantees.

The Collines de Provence loyalty program allows you to accumulate points with your orders. To participate, simply create a customer account.

For each validated order, you earn points: €1 spent = 1 point. The calculation is based on the total amount including tax of your basket, excluding basket discounts and shipping costs.

Points are validated 14 days after your order and are valid for 1 year from that date in your customer area.

Returning an order during the withdrawal period results in the cancellation of points.

At any time, you can convert your points into a voucher valid on the website www.collinesdeprovence.fr in the "My Rewards" section. These vouchers can be combined with other ongoing promotions unless otherwise specified for the particular promotion. No minimum amount is required.

You can use the points quickly or wait to accumulate more to get a larger discount voucher.

Example: 150 points = €5 discount voucher.

Join the Collines de Provence "Referral" program: €15 discount for the referrer and €10 for the referee!

Conditions to become a "REFERRER":

Create a customer account and place a validated first order.

Invite your friends to be your referees.

You can refer multiple people.

To benefit from the discount voucher, your referee must place an order. Once the order is validated (after the 14-day withdrawal period), you will receive your discount voucher.

You will receive your discount voucher in the form of points (450 points = €15) convertible directly into a discount voucher in the "My Rewards" section.

The discount voucher is generated only for the first validated order of your referee.

Conditions to become a "REFEREE":

The discount voucher will be sent by email upon registration with the referral code.

Use the referral link or promo code when validating the basket to benefit from a €10 discount.

The referral link and/or code is valid for 1 year.

Create a customer account and validate your first order to benefit from the discount.

In accordance with Article L.111-1 of the French Consumer Code, customers can access the essential characteristics of the products they wish to order on the website prior to placing an order.

The products offered for sale on this website at www.collinesdeprovence.com constitute the offer of Collines de Provence. Collines de Provence reserves the right to modify its collection at any time and to change the list and ranges of products.

The product photos presented on our site are not contractual.

The products offered comply with current French legislation. Collines de Provence cannot be held liable for the non-performance of the concluded contract in cases of stock shortages or product unavailability, force majeure, disruption, or total or partial strikes, particularly of postal services and transport and/or communications. Collines de Provence will not be liable for any indirect damages resulting from these terms, including operational losses, loss of profit, loss of opportunity, damages, or expenses.

Collines de Provence reminds that, under Article 1124 of the Civil Code, unemancipated minors are incapable of contracting. Therefore, orders intended for minors must be placed by the parental authority. In the event of the accidental collection of personal data relating to a minor, the parental authority has the right to oppose their retention and/or transmission to third parties.

Hypertext links may refer to websites other than this one. Collines de Provence disclaims any liability in the event that the content of these websites contravenes current legal and regulatory provisions. Furthermore, Collines de Provence reminds that any creation of a hypertext link to the homepage of this site or any other page of the site is subject to the express, prior, and written consent of Collines de Provence.nt renvoyer vers d'autres sites web que le présent site. Collines de Provence dégage toute responsabilité dans le cas où le contenu de ces sites web contreviendrait aux dispositions légales et réglementaires en vigueur. Par ailleurs, Collines de Provence rappelle que toute création de lien hypertexte vers la page d'accueil du présent Site ou toute autre page du Site est soumise à l'accord exprès, préalable et écrit de Collines de Provence.

In accordance with the laws governing literary and artistic property rights or other similar rights, this site and all elements, brands, designs, models, logos, graphics, etc., found on this site and their compilation are the exclusive property of Collines de Provence or its suppliers, which do not grant any license or any right other than that of consulting the site.

All information available on the site is the property of the publisher and is protected by intellectual property law, particularly copyright law. The information on the site is only available for consultation by users unless otherwise agreed in advance. Any total or partial use of the site or its content, by any means or on any medium, for commercial or advertising purposes, is prohibited and engages the responsibility of the user.

The reproduction or use of all or part of these elements is only authorized for informational purposes for personal and private use; any reproduction and use of copies made for other purposes is expressly prohibited. Any other use constitutes infringement and is sanctioned under Intellectual Property Law, unless prior written authorization is obtained from Collines de Provence.

Applicable Law - Jurisdiction

This contract is subject to French law. The language of this contract is French. In the event of a dispute, French courts will have exclusive jurisdiction.

Modification of the General Terms and Conditions of Sale

Given the possible changes to the site, Collines de Provence reserves the right to adapt or modify these general terms and conditions of sale at any time. The new general terms and conditions of sale will be communicated to the customer online and will apply only to sales made after the modification.

We collect various types of information for different purposes to improve our service and provide you with an optimal customer experience.

Types of Data Collected

Personal Data: When you make a purchase or create an account, you may be required to provide certain personal information such as your name, email address, postal address, phone number, etc. This information is processed by our employees and service providers such as Colissimo for shipping and Payzen, PayPal for payment processing to complete and deliver your order.

Usage Data: We collect information about how you use our website, such as the pages you visit, the time you spend on each page, your IP address, the type of browser you use, etc., anonymously through our statistics provider Matomo. We use the collected information to improve our website and communicate with you.

We do not share your personal information with third parties except in the following cases: when necessary to process your order, to comply with the law, to protect our rights, etc.

You have the right to access, correct, update, or delete your personal information at any time from your customer account. To delete your data, first go to the "Account" tab, then the "Data" tab. Then click on "Erase my data." The processing time for your deletion request is 14 days.

In accordance with Article 27 of the law of January 6, 1978, you can correct your data at any time by sending us an email at [email protected]

Cookies are small text files that improve your browsing experience.

We also use cookies to enhance your browsing experience on our site, considering only your browser.

There are several types of cookies:

Necessary cookies make a website usable by enabling basic functions such as page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Preference cookies allow a website to remember information that changes the way the website behaves or looks, such as your preferred language or the region you are in.

Statistical cookies help website owners understand how visitors interact with websites by collecting and reporting information anonymously.

Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thus more valuable for publishers and third-party advertisers.

When a customer visits our website, two types of information are collected:

Information that the customer voluntarily provides (name, first name, address, etc.)

Statistics (non-individual) on all visitors to know, for example, the average number of pages visited, the most viewed products, etc.

Collines de Provence

S.A.R.L. with a capital of €100,000

Registered with the RCS of Manosque under the number B 450 007 - SIRET No. 45000788500038

VAT Intra-Community No. FR74450007885

Domiciled at Parc de Pitaugier

04300 Mane - France

This site is hosted by Hosteur, Route du Lac Lussy 201, 1618 Châtel Saint Denis, Switzerland.

To contact our webmaster, click here:: [email protected]

Site Design and Development

The design, graphic design, and IT developments of this site are carried out by:

Provence Nature Développement

8 allée Josime Martin

13160 Châteaurenard - France

The editorial part of the site is created by:

Collines de Provence

Parc du Pitaugier

04300 Mane- France

[email protected]

Customer Service

For any information, questions, or advice:

By email : [email protected]

By phone: Monday to Friday at 04.92.76.57.62.

These general terms and conditions of sale, their formation, interpretation, performance, termination, or expiration are governed by French law. Any dispute relating to these general terms and conditions, their formation, interpretation, performance, termination, or expiration falls under the exclusive jurisdiction of French courts.