Find all the answers to your questions here

Our products are available on our website as well as in our factory store in Mane (04300). 

We have several partner points of sale in France and around the world. To find a retailer near you, please check the map on our website by clicking here.

To introduce you to our Made in Provence scents, you have the option to choose to receive a sample in your cart view.

To do this, please check the box below:

This sample is random and carefully selected according to the season and the new additions to our catalog. If the sample box is not available, it means we are currently out of stock for this item.

To create your customer account, go to the "My Account" 👤 tab or click here.

You can modify your account information at any time by clicking here

If you have forgotten your password, you can request a reset by clicking on "Forgot Password." Once you enter your email address, you will receive a password reset link in your email inbox (don't forget to check your spam folder).

If you still have difficulty recovering your password, feel free to contact our customer service at : [email protected]

 As a new customer, to introduce you to our fragrant universe, you get a 10% discount on your first order (excluding shipping costs) with no minimum purchase for signing up for our newsletter.

To benefit from your welcome offer, you must first subscribe to our newsletter (for help on how to sign up for our newsletter, please check our article "How to sign up for the newsletter and get 10% off my first order?").

After you sign up, you will receive your unique promotional code directly in your email to apply when you check out. Don't forget to check your spam folder if you haven't received your welcome email a few minutes after signing up or contact our customer service at : [email protected].

If you need help with promotional codes, please see the article "How to use a promotional code?"

For every subscription to our newsletter, you get an immediate 10% discount on your first order (excluding shipping costs).

To sign up for our newsletter, you can enter your email address in the banner located at the bottom of the homepage.

Once you have entered your email address in the above form, you will receive a confirmation email with the promotional code to apply. This code is valid for 30 days after the newsletter subscription date and cannot be combined with other ongoing promotional offers.

If you need help validating your promotional code, please see the article "How to use a promotional code?"

If you have a promotional code, you can apply it when you confirm your cart in the designated box.

Steps to validate your promotional code:

Click on "Promo Code" and enter your promotional code in the designated box:

The amount will be automatically deducted from your order.

If the promotional code doesn't work, check its compatibility with ongoing offers and the minimum purchase amount required.

Make sure you are logged into your Collines de Provence account for your code to work. To see available promotional codes on the site, go to the "Discount Vouchers" section of your account.

Forgot to enter the promotional code?

It is immediately considered in the validation and preparation of your order. Unfortunately, if you did not enter the code when ordering, it is impossible to apply the discount afterward due to logistical constraints.

Once your order is validated, it is immediately transmitted to our logistics teams for quick preparation and shipping. Unfortunately, it is not possible to modify an order, add or remove a product once it has been validated and is being prepared by our logistics platform.

If you wish to return one or more items, you have 14 days from the receipt of your order to return them. This right of withdrawal applies only to your purchases made on the website (https://www.collinesdeprovence.com/) and not in physical points of sale.

To make a return, simply send us an email at [email protected]. A return label will be sent to you by email. Return the item in its original packaging and in perfect condition. The return is free, and the return shipping costs are on us.

The product must be returned in its original condition. We will not be responsible for the depreciation of products resulting from handling other than that necessary to establish the nature, characteristics, and proper functioning of the products.

Refund

The refund is made to the payment method used during the purchase. The refund amount is calculated based on the reason for the withdrawal. Once the refund is processed by our accounting department, it may take up to 10 days to appear in your bank account.

If you wish to change the delivery addresses in your customer account, you can modify them at any time by going to the "My Account" > "Addresses" tab or by clicking here.

You can also change your delivery or billing address directly when confirming your order.

Once your order is validated, it is immediately transmitted to our logistics teams for quick preparation and shipping. We understand your impatience to receive your products and do our best to get them to you as soon as possible!

Unfortunately, it is not possible to modify an order, the delivery address, or add or remove a product once it has been validated and is being prepared by our logistics platform.

If despite all the care we take in packing and protecting your orders, an item arrives damaged or broken, you have 10 days from the receipt of your package to inform our customer service. Please attach a photo of the damaged/broken item to the following email address: [email protected]

Despite all the care taken in preparing the packages, feel free to contact our customer service if you think a product is missing from your package.

E-mail : [email protected]

We will find a solution together as soon as possible.

Your order is shipped within 3 to 10 business days after receiving your payment. Our average delivery time is generally between 3 and 6 days.

In case of high demand, packages may take longer to reach you.

As soon as your order is shipped, you will receive a confirmation email with a tracking link.

During times of increased order volume such as French Days, Black Friday, Christmas, Valentine's Day, Mother's Day, or sales periods, as well as during public holidays, your order may be delayed. In this case, processing your order can take 8 to 10 business days plus shipping.

If you have a customer account, log in to check the status of your order (after shipment).

Once your order is validated, you will receive a confirmation with a summary at the email address you provided. Please check your spam folder if you can't find this email.

If after a few hours you still haven't received your order confirmation, you can contact us at the following email address : [email protected].

Our products are made in France, specifically in Provence.

Our perfumes are developed by our Grasse-based perfumers, experts in perfumery.

Give a new life to your candle jars! After removing the remaining wax, you can reuse them as planters, gift boxes with a nice message, egg cups, glasses, or storage for the kitchen, bathroom, or bedroom. Your imagination is the only limit to the many possibilities!

If you are a content creator or a brand with a large and active community, feel free to contact us directly on Instagram or send an email to: [email protected]

Don't forget to provide a link to your profile and a media kit including your Instagram account statistics (story views and demographic data of your community).

To establish a B2B partnership with Collines de Provence, please contact us at the following address: [email protected]

When contacting us, please indicate the country concerned in the subject line of the email. In the body of the message, briefly describe your company and your specific needs. This will help us better understand your expectations and provide a suitable response. The sales team will respond to you as soon as possible.

We look forward to receiving your message and exploring collaboration opportunities with you.

You can unsubscribe by clicking on the "Unsubscribe" link at the bottom of each newsletter email. Please allow up to 48 hours for your request to be fully processed in our system. Thank you for your understanding and patience.

Feel free to send us a request directly via our customer service ([email protected]) and we will take care of deleting your personal data and account (except for data we are authorized or required to retain permanently for legal reasons).

You can also delete your account yourself. To do so, you must first erase your data, and your account will be deleted.

On the website https://www.collinesdeprovence.com/:

Click on your account at the top right.

In the left-hand bar, click on "Erase my data".

Then, click on the red button "Delete my data".

We want to make online ordering as pleasant as possible. Orders over 49 euros are delivered free of charge in France and Belgium, unless otherwise indicated on the website. For orders under 49 euros, delivery fees apply.

For other countries, the shipping fee will be indicated in your cart.

Note: Customs fees may apply outside of France and Belgium.

You can have your order delivered to your home or to a pick-up point. When confirming your order, you choose the desired delivery address.

An invoice is automatically attached to the email received upon order confirmation. If you wish to download your invoice directly from your customer account, go to the "Order history and details" section or click here.

In the "Order history and details" tab, a small icon appears next to each order to download your invoice.

The invoice is also included in your package.

It's simple, just create an account on our website.

For each validated order, loyalty points are automatically credited to your customer space in the “My Rewards” tab. Points accumulate if you do not use them on your next order.

1€ = 1 point

Example: 150 points = 5€ discount voucher

Points can be used at any time without a minimum purchase and are valid for 1 year.

To check your loyalty points balance, click here.

To use your loyalty points, you must enter the number of loyalty points you wish to use in a box on the "Cart" page when placing your order.

They will automatically be deducted from your order amount.

To view the details of your loyalty points, go to the My Account > My Rewards tab or click here

For more details on our loyalty program, please see our Loyalty Program article.

Your purchases on the Site are made exclusively in Euros and can be paid by check (from a French Bank), credit card, or PayPal.

Payment by check: issued by a French Bank, your check must be sent with the order form to:

Collines de Provence - Consumer Service - Parc de Pitaugier - 04300 Mane

Your order will be processed upon receipt of your check, which may sometimes extend the delivery time.

Payment by credit card: is made online at the time of order and is completely secure. The entire transaction is directed in encrypted mode to a bank validation server in SSL (Secure Socket Layer) mode. You then make your purchases safely.

Our referral program allows the referrer to receive a €15 discount and the referee to receive a €10 discount.

For the REFERRER:

Create a customer account and place a first order.

Invite your friends to become your referees.

You can refer multiple people.

To benefit from the discount voucher, your referee must place an order. Once the order is validated (after the 14-day withdrawal period), you will receive your discount voucher.

You will receive your discount voucher in the form of points (450 points = €15), convertible directly into a discount voucher in the "My Rewards" tab.

The discount voucher is generated only after the first validated order of your referee.

For the REFEREE:

The discount voucher will be sent by email upon registration with the referral code.

Use the referral link or promo code at the time of cart validation to get a €10 discount.

The referral link and/or code are valid for 1 year.

Create a customer account and validate your first order to benefit from the discount.

Write to us by email at: [email protected] or call us at +33 4 92 76 57 62.

Feel free to get in touch. Our customer service is available Monday to Friday, from 10:30 AM to 12:30 PM and from 2:00 PM to 6:00 PM.